Where is our office located?
We are located at 74 North Road East, Plymouth, Devon, PL4 6AL. We have a classical VW beetle at the front!
Do you supply accommodation to non-students?
Yes, we do provide self-contained properties to working-class/ non-students. We class these as residential properties.
What are the upfront payments for students?
We ask for a holding payment equivalent to 1 week’s rent to secure the property during the application process. This amount will be deducted from your first rent payment.
What are the upfront payments on your non-student properties?
A deposit is required within 7 days of applying for your property. The deposit will be held in the Deposit Protection Scheme. The deposit cost varies depending on the level of property.
How much deposit do I pay as a student?
We do not ask for a deposit for our student properties, however, we do ask for a UK-based home-owning guarantor.
What if I’m a student, without a UK-based home-owning guarantor?
If you’re not able to provide a UK-based home-owning guarantor, we can discuss alternative options with you during the application process. There are also companies available to use as a guarantor such as Housing Hand and Rent Guarantor.
What are the lengths of your contracts?
Most of our tenancy agreements are intended for students. Rent is calculated over a 50-week academic year period, subject to the terms of the tenancy agreement and applicable legislation. A limited number of student properties may have alternative arrangements, which will be clearly explained before any tenancy agreement is entered into.
As a student with you, what does my weekly rent cover/include?
We call our weekly students rent rates "all-inclusive" because they cover you for:
Gas, Water & Electric (We do have an over usage policy in place)
Communal TV license
WiFi
How do I apply for a room/house with you?
To reserve a room/house with us, all you need to do is complete an application form and pay your holding payment. This can either be done in person in the office, or we can send the application via email. The holding payment can then be paid via online banking. We can also take cash/card payments if applying in the office.
How often do I pay rent?
Rent payments can be made monthly or termly in line with student finance dates. The tenant can choose their preference on how they wish to pay their rent.
How do I pay my rent?
Details on how to pay your rent can be found on our How to Pay Rent page. This includes our bank account information, allowing you to make payments directly to us via BACS or electronic bank transfer, which is our preferred payment method.
When making a payment, you will be asked to enter a payment reference. Please use your first initial and surname as the reference, as this enables us to correctly identify and allocate your payment to your tenancy.
Can I hang things on my walls?
This is prohibited in the contract. However, should this be ignored, you will be held responsible for any damage that may occur, and the cost of repairing the damage caused.
I am locked out of my room, can someone let me in?
If it is inside of office hours, then you can be let in free of charge. If it is outside of office hours, there is a charge of £50 up to 10pm, and then a £75 charge thereafter and on Sundays. The price for this service on a bank holiday is £125. This is chargeable for any out-of-hours callout due to tenants' actions. If it is an out-of-hours callout due to something within the property, the callout will not be the tenant's responsibility.
My bulb isn’t working in my room, but the office is closed. Shall I contact the emergency line?
An emergency is a situation that requires immediate attention, IE water leaking, loss of power etc. A bulb not working, bad Wi-Fi, etc are not emergencies, and therefore will not justify out-of-hours attendance.
Below are X3 maintenance guide videos that we’ve had put together to help with our X3 most commonly asked maintenance FAQ’s:
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